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For enquiries, please contact us on 1300 PRIME FISH
(1300 774 633)

Currently delivering to the Gold Coast and Tweed Heads.

FAQs

FREQUENTLY ASKED QUESTIONS

When Are You Delivering To My Area?

Delivery times are generally between 12pm and 4pm however but can be as late as 6pm depending on the driver’s schedule.

What Is The Delivery Cost?

Delivery is FREE

Why Is There A Minimum Order Required?

Due to the nature of our business we have a minimum order of $50. We catch, process and deliver direct to your door the freshest seafood.

Not At Home For Delivery?

We guarantee the temperature inside of the delivery box will be at or below 4 degrees Celsius at time of delivery. We do not take any responsibility for damage or theft if no one is home for delivery. Your order will be left at the front door if there are no delivery instructions (delivery instructions to be filled out by you on checkout).

If by chance you have a fridge our delivery driver can put your order into, please make note of this also in the delivery instructions.

How Do I Pay For My Order?

We accept payment by Mastercard or Visa card. Once you have confirmed your order and entered your credit card details we will send you an order estimate. We will then process , weigh and pack your order and charge your credit card based on the exact weight. 

Items will only vary +/- 10% from the advertised weight. Please contact us on 1300 PRIMEFISH (1300 774 633) if you have any questions or concerns about payment.

How do I get a 10% discount?

Simply sign up to our VIP club and you will receive an email with a discount code. Enter this code each time you make a purchase and you will receive 10% off the listed price.

I Have A Question To Ask?

Please don’t hesitate to send an email or call 1300 PRIMEFISH (1300 774 633). We appreciate and respect all questions that are received.